Director, Employer & Individual Customer Experience (Remote) – $150,500 – $200,600/yr

Company: eHealth
Job Type: Full-time
Location: Remote (United States)
Salary: $150,500 – $200,600 per year
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Job Overview

eHealth, a leading online health insurance marketplace, is seeking a Director of Employer & Individual Customer Experience to lead end-to-end customer experience strategies. This remote role focuses on delivering seamless interactions for brokers, employers, and employees using eHealth’s innovative Iris ICHRA solution.

Key Responsibilities

• Lead end-to-end customer experience for Iris by eHealth, ensuring frictionless onboarding and support.
• Collaborate with cross-functional teams (product, operations, call centers) to align customer goals.
• Optimize customer touchpoints (self-service, support channels) for enhanced satisfaction.
• Manage vendor relationships to maintain service quality.
• Drive operational excellence by streamlining workflows and reducing friction.
• Develop data-driven strategies to improve KPIs and customer loyalty.

Qualifications

• 10+ years in customer experience, operations, or product management (health insurance preferred).
• Expertise in B2B/B2B2C customer journeys and vendor management.
• Strong leadership, analytics, and project management skills.
• Passion for customer-centric innovation and problem-solving.

Benefits

• Health, dental & vision insurance (Day 1 eligibility).
• 401(k) matching, employee stock purchase plan.
• Tuition reimbursement, 12 paid holidays, flexible PTO.

Why Join eHealth?

eHealth is committed to transparency and trust, empowering employees to make a difference in healthcare access. Join a diverse team driving meaningful change!

Apply Now: Director, Employer & Individual Customer Experience